Refunds

Meridiaan's paid plans are sold through Paddle.com MarketPlace Limited, acting as the merchant of record. Refund requests are processed by Paddle under this policy and Paddle's Checkout Buyer Terms (paddle.com/legal/checkout-buyer-terms).

This page forms an integral part of the Terms of Service.

If you buy as a consumer, you have 14 days from the conclusion of the contract to withdraw without giving a reason.

Meridiaan is a digital service supplied immediately: by activating or using the service before the 14 days expire, you ask us to start performance right away and acknowledge that, for the part of the service already used in that period, the right of withdrawal can no longer be exercised. For the part not yet used you can still withdraw within the 14 days and get a refund proportionate to the remaining period.

Beyond what the law requires, we review a refund request made within 14 days of the charge on a case-by-case basis when:

The service did not work as described: a significant fault attributable to us prevented you from using the plan.

Incorrect charge: a duplicate payment or an amount different from the plan you chose.

Periods already elapsed: subscription periods that have ended and during which you had access to the service.

Renewals with continued use: an automatic renewal disputed after the new period has started if you kept using the service in that period.

Free plan: the free plan involves no payment and therefore generates no refunds.

Subscriptions renew automatically. To avoid a charge you do not want, cancel before the renewal date from the billing portal reachable from the organization page (whoever administers the organization can do it): cancellation keeps your access until the end of the period already paid for and triggers no further charge.

If a renewal was charged and you did not use the service in the new period, write to us within 14 days of the charge and we will refund it.

You can do this in two ways:

From the Paddle receipt: use the support or "request a refund" link in the receipt email you get from Paddle.

By writing to us: send an email to support@meridiaan.io with your account address and the payment reference shown on the Paddle receipt.

We reply within 5 business days. An approved refund is issued by Paddle to the same payment method used for the purchase, usually within 5–10 business days depending on the provider.

We may update this policy to reflect changes in the service or in applicable law. The date of the last revision is shown at the bottom.

For questions about refunds, write to support@meridiaan.io.